Feedback Architecture
Every customer interaction enters one of these loops. Compounds with every cycle.
Detect
Platform raises a flag, recommendation, or insight on customer event data.
Review
Reviewer dispositions every flag → useful, noise, or modify.
Learn
Disposition retunes confidence, refines the rule, or creates a new skill.
Transfer
Privacy-bounded patterns benefit other customers — no data leaves the tenant.
Skill Library — by Domain
20 skills across 8 domains. Each skill is versioned and reviewer-confirmed.
Cost Verification
3
Claims
3
Scheduling
3
Workforce
3
Case Management
2
Process Mining
2
Compliance
2
Anomaly Detection
2
Recently Promoted Skills
Cases that became durable platform skills after reviewer confirmation.
Provider billed CPT 99214 + 99213 same-day for the same patient; modifier-25 not applied. Prior 12 months show this provider used …
Claims · Customer B · Western Transit Authority · promoted to skill-004
Same address submitted 4 service requests via web in 2 hours: pothole, streetlight, sewer odour, sidewalk crack. Likely clustered …
Case Management · Customer G · Federal Capital Projects Office · promoted to skill-006
Top Cross-Customer Patterns
Anonymised patterns that delivered measurable lift at receiving customers.
Fatigue-aware shift-stacking rule per collective agreement
+21% lift3 customersRULE-ONLY
Predictive-absenteeism 4-hour pre-stage threshold
+17.9% lift5 customersPARAMETER-TUNE
Bottleneck queue-vs-work decomposition method
+13.7% lift3 customersRULE-ONLY
Privacy Architecture
Cross-customer learning operates ONLY through these four bounded channels.
Rule-only
Logic transfers; no data, no rows, no identifiers.
Statistical baseline
Aggregates with k-anonymity ≥ 25 enforced.
Parameter tune
Hyperparameters only; no weights from customer data.
Ontology fragment
Schema fragments transfer; no values, only structure.
Eval Cadence — Last 10 Runs
Avg F1 93.16, drift 0.048.
16 runs agonow